Frequently asked questions
What type of hair do you use?
Maison Baché offers premium human hair selected for its natural movement softness, and longevity. Our collection includes carefully sourced European, Slavic, and kosher human hair, depending on the individual piece.
What density are your wigs?
We offer a range of densities to suit individual preferences, from lighter, natural-looking density to fuller, more voluminous hair. Density can also be customized depending on the individual piece and your desired look.
Do you have a size guide?
Yes. Our Wig Sizing & Measurement Guide walks you through the measurements needed to determine your best fit. For personalized assistance, sizing can also be reviewed during your consultation.
What is your return policy?
Unaltered, in-stock wigs may be eligible for return. You must contact Maison Baché within 3 calendar days of delivery, and the returned wig must be received by us within 5 calendar days of delivery. The wig must be unworn and in its original condition, with the lace uncut and all tags and original packaging intact.
Custom orders and any wig that has been cut, colored, resized, altered, worn, or otherwise customized are final sale once customization has begun and cannot be returned or exchanged.
Please see our Policies page for complete return and exchange terms.
HOW DOES PAYMENT WORK FOR CUSTOM ORDERS?
Custom orders require a 50% deposit to begin your order. Your $50 consultation fee will be applied toward your wig purchase.
Once Maison Baché has placed the order for your piece with our supplier or customization has begun, the deposit becomes non-refundable.
The remaining balance is due after final approval and must be paid in full before pickup or shipment.
Please see our Policies page for complete terms.
Can my wig be customized?
Yes. Depending on the individual piece, Maison Baché offers a range of customization options, including hairline refinement, density adjustments, cap resizing, cutting, layering, styling, and color customization. Available options will be discussed during your consultation so your wig can be tailored to your desired look and fit.
How soon can I expect my wig?
In-stock wigs can ship as quickly as overnight. Custom orders typically take 3–4 weeks, depending on the level of customization requested. A more specific timeframe will be provided during your consultation
DO I NEED A CONSULTATION?
A consultation is recommended to ensure the best possible fit, color, length, density, and overall look. Consultations may be completed in person or virtually, depending on your needs. We hare here to help!
Do I need to use glue or tape?
No. Maison Baché wigs are designed to be worn securely without glue or tape.
How do I care for my wig?
Can my wig be custom fit whether I have hair or not?
Yes. Whether you have your natural hair, thinning hair, or no hair at all, your wig can be customized for a secure comfortable fit. Cap sizing and adjustments are tailored to your individual measurements and needs.